The Effects of Information Technology on Management
In today’s business climate, technology is advancing more rapidly than many organizations can keep up with. Frequently, a number of the larger corporations, and even small to medium-sized businesses as well, now hire technology consultants and highly educated technical staff to keep their organizations competitive and up to date with the latest technological changes and improved software and equipment that can make their businesses more efficient and productive. However, the advantages for these businesses that do stay informed and up to date with the latest technological changes is that they are able to increase revenues and profits at a faster pace and promulgate the overall success of the company.
Technology is quickly becoming a key factor in any type of business, and the latest technological innovations are what are leading to not only increased sales and exposure, but also less costly methods of marketing and advertising and greatly increased productivity. In manufacturing, many processes that were once performed manually or machines that were operated by manpower are now being operated remotely and run by automated processes. With decreased opportunities for employment in manufacturing and less skilled trades, many workers are gaining an education and expanding their own personal skills to accommodate a changing business environment.
In administrative functions, computers have offered the benefits of readily accessible databases of information and streamlined processes as well. Virtual offices and even telephone answering systems that operate as robotic receptionists have decreased the need for many positions here as well and offered businesses a more cost-effective approach to completing simpler office tasks. In terms of sales, the internet has helped open the doors for increased globalization and the ability to increase profits by reaching more people at one time. As a result, telemarketing and door to door sales calls have become not only unwelcomed by the general public, but also an outdated means of selling goods and services.
While the overall benefit to the end consumer is lower prices, businesses still reap the rewards of these decreased costs of operation and also greater efficiency and organization. For management, the increased reliance on information technology creates a number of issues. In terms of human resources, today’s human resources managers are searching for employees that are well trained with computers and know how to operate the latest technological equipment. In addition, a number of today’s top firms are hiring employees that telecommute or work from a remote location, and managers are now frequently managing teams from in front of a computer.
Another aspect of increased information technology that affects today’s management is security. Hacking, phishing, and other online security threats can create real issues for any type of business, but today’s managers have to be prepared to deal with these kinds of threats, teach the importance of security to employees, and know how to react when security has been breached.